Showing 73–78 of 78 results
Understanding the Rules of Customer Service
£30.00Communicating best practice and procedure helps employees to play their part in delivering good customer service. This course will help you to guide operations and improve staff performance without micro managing.
Understanding the Use of Communication in Customer Service
£30.00This online course provides learners with the knowledge and understanding needed to use both verbal and non-verbal communication techniques to deliver good service to customers.
Value for Money
£30.00This module is aimed primarily at organisations with a specific set of requirements to develop and implement a Value for Money strategy. The module is also suitable for any organisation wanting to learn more about Value for Money.
Visual Management
£30.00There are a number of tools within the Lean toolkit that can be used to eliminate waste. This module looks at one such tool – Visual Management, which uses visual aids to streamline processes.
