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This online course provides learners with the knowledge and understanding needed to use both verbal and non-verbal communication techniques to deliver good service to customers.

This course has been developed to provide learners with an increased understanding of the principles behind providing a good service to customer.

This online course will provide learners with an understanding of the safety requirements, personal skills and knowledge required by someone working in an industrial environment.

The course educates managers on how to manage pressure in themselves and others and details the legalities and implications of stress at work.

Within today’s ever growing corporate world, private information security is obligatory within any organisation. The 'confidentiality bubble' restricts information flows, bringing both positive and negative consequences.

This course helps you build confidence by exploring its behaviours and impact on personal and professional life. With practical techniques, self-assessment tools, and an action plan, it's perfect for anyone looking to boost their confidence.

This Self-Assessment and Action Planning for Employability online course will help job seekers find employment faster by teaching you how to match your skills to a job role and how to present yourself in the best possible light.

With this Conflict Resolution course discover what conflict is and how it manifests itself in the workplace. This course uses various interactions to make the learning interesting and engages you with the content.

Being the new person at work is never easy. It’s easy to feel overwhelmed on your first day at work. This module will help learners to prepare for work and let them know what to expect in the first month of starting a new job.

This module is aimed primarily at organisations with a specific set of requirements to develop and implement a Value for Money strategy. The module is also suitable for any organisation wanting to learn more about Value for Money.

All managers or supervisors are responsible for safety in their offices. A key method of ensuring safety is to undertake risk assessments of work environments and activities, and this module outlines the process involved in doing so.

The Chartered Trading Standards Institute (CTSI) and Virtual College have joined together to create a range of online training resources which are highly relevant to all businesses, including ‘Consumer Contracts - Distance Sales'.