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Communicating best practice and procedure helps employees to play their part in delivering good customer service. This course will help you to guide operations and improve staff performance without micro managing.

With this Conflict Resolution course discover what conflict is and how it manifests itself in the workplace. This course uses various interactions to make the learning interesting and engages you with the content.

This course helps you build confidence by exploring its behaviours and impact on personal and professional life. With practical techniques, self-assessment tools, and an action plan, it's perfect for anyone looking to boost their confidence.

With this Confidentiality in the Workplace course, you can learn about or refresh your understanding of the importance of workplace confidentiality including the four key requirements of the Confidentiality Model.

This online course provides helpful and reassuring insights and advice about stress and ways to deal with stressful situations. This training is ideal for anyone wanting to understand and manage stress.

All managers or supervisors are responsible for safety in their offices. A key method of ensuring safety is to undertake risk assessments of work environments and activities, and this module outlines the process involved in doing so.

Standard Operating Procedures (SOP's) are used to ensure consistency and quality within the organisation and ensures that the right people are trained for the job.

This module is aimed primarily at organisations with a specific set of requirements to develop and implement a Value for Money strategy. The module is also suitable for any organisation wanting to learn more about Value for Money.

The Chartered Trading Standards Institute (CTSI) and Virtual College have joined together to create a range of online training resources which are highly relevant to all businesses, including ‘Consumer Contracts - Distance Sales'.

With this Equality, Diversity and Inclusion for Employees course discover what the three terms mean, the differences between them and how to live and breathe an equality, diversity and inclusion strategy within your business.

It course provides traders with jargon-free, step by step guidance to the Consumer Rights Act 2015 which provides a single set of rights for consumers when they buy goods, digital content or services and clarifies the current legal framework.

This course aims to assist learners in establishing the skills required of a professional when using digital social media and communication tools.