Microsoft Outlook – Basics

Our Microsoft Outlook Basic course introduces the student to the fundamental foundations of this personal business management program bringing together your email, calendar and contacts into one place. It is expected that you have a certain basic knowledge of using a computer but no prior experience with Microsoft Outlook.

By the end of this session you will understand:

  • What is successful negotiation?
  • The 4 stages of negotiation
  • Planning and preparation
  • Understanding the other party
  • Adjusting your negotiation style?
  • Knowing the value of concessions to your business
  • Keeping control of the negotiation
  • The Successful Outcome

Course Content:

  • When to negotiate
  • Winning successful negotiation – The 4 Stages of negotiation
  • Planning & Preparation for negotiation – SWOT Analysis / Understanding the Buyer
  • Identify your negotiation style
  • Identify the other party’s negotiation style
  • Adjusting your negotiation style
  • Question to identify & understand the other party’s needs
  • Enhance listening skills
  • Value concessions – Knowing the value of concessions to your business
  • Making concessions increase profit
  • Balance the negotiation
  • Identify and use Gamesmanship
  • Keeping control of the negotiation
  • Managing the ‘Blood out of a stone’ scenario
  • The Successful Outcome
  • Use internal team members to increase the value of the outcome
  • Improving PROFIT
Course Overview
Course Length 1 day - (9.30am - 4.30pm)
Location UK Nationwide
Number of Delegates 10/12 Individuals
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What our clients say

Watching 100 videos on YouTube wouldn’t be able to come close to the knowledge that I have received today."

Administration Assistant - NHS (Nottingham University Hospitals)

“The trainer was a nice guy and attentive to my needs. An intuitive training technique concentrating on my needs rather than a set agenda or list."

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